The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify support procedures
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Identify support required by client Completed |
Evidence:
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Review support call documentation to identify client contact person Completed |
Evidence:
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Review service level agreement (SLA) and appropriate procedures to determine action, and include escalation procedures Completed |
Evidence:
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Verify support requirements with client contact Completed |
Evidence:
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Undertake support
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Provide support activity required by the client Completed |
Evidence:
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Maintain communication with client contact throughout support activity by email, phone or other specific process Completed |
Evidence:
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Document action taken for support activity Completed |
Evidence:
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Acknowledge protocol differences during support activity Completed |
Evidence:
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Gather feedback
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Submit resolution documentation to client contact Completed |
Evidence:
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Contact client contact to determine satisfaction with support process Completed |
Evidence:
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Conduct follow-up action, as required Completed |
Evidence:
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